Terms and Conditions

Wholesale Terms & Conditions

Noosa Pacific (Qld) Pty Ltd – River2Sea Brands

At Noosa Pacific (Qld) Pty Ltd, we truly value our retail partners and the role you play in representing our River2Sea brands. These terms and conditions are designed to support a strong, transparent, and mutually beneficial relationship. By purchasing from us for resale, you ("the Retailer" or "Reseller") agree to the following guidelines:

1. Online Sales Policy
To ensure consistent representation of our products and protect brand integrity, we kindly ask that retailers obtain written approval from Noosa Pacific (Qld) Pty Ltd before listing or selling our products online. This includes platforms such as Amazon, eBay, Walmart Marketplace, Temu, and your own e-commerce websites.
Approval must be granted prior to registering or entering into any agreement with online marketplaces that include River2Sea products.
We sincerely appreciate your cooperation—unauthorized online listings may lead to the suspension of wholesale access.

2. Pricing Structure
We are committed to maintaining the integrity, value, and premium positioning of the River2Sea brand across all retail environments.
All wholesale pricing and retail pricing, including any promotional or advertised pricing, must be agreed upon in writing with Noosa Pacific (Qld) Pty Ltd before any River2Sea products are listed or offered for sale, whether in-store or online.
A Recommended Retail Price (RRP) is set and must be strictly followed. Retailers are not permitted to alter or discount from the RRP without prior written consent.
Undercutting RRP, engaging in price dumping, or unauthorized promotional pricing is not allowed and may result in review or termination of your wholesale account.

3. Product Imaging and Branding
To help you promote River2Sea products effectively, we’re happy to provide high-quality official product images and branding assets.
We ask that you use professional-quality visuals only. Poor-quality or altered images can unintentionally harm the brand’s reputation and product perception.
If you’d like to create custom visuals or content, we’d love to collaborate—just send it through for approval first to ensure it aligns with our brand standards.

4. Brand Representation
We take great pride in our products and brand image, and we trust our retail partners to represent them with professionalism and accuracy.
We kindly ask that all product listings and marketing materials are free from misleading claims, incorrect descriptions, or unauthorized branding changes.
Your honest, high-quality representation helps us all succeed.

5. Termination
While we hope to build long-term partnerships, we reserve the right to reassess or end wholesale access if there are significant breaches of these terms.
Our products reflect years of innovation, design, premium materials, and careful manufacturing. These efforts involve considerable investment, and we rely on trusted retailers to uphold the same level of care in how our products are promoted and sold.
We appreciate your understanding in helping protect that investment and maintaining our shared reputation.

6. Partnership and Support
Above all, we want to express our genuine appreciation for your support. Your business matters to us.
We are always here to help—with marketing content, product imagery, brand assets, or guidance—whatever you need to help your store succeed with River2Sea.
We see our relationship as a true partnership and are excited to grow together.

7. Intellectual Property
All River2Sea logos, product designs, names, and images are the intellectual property of Noosa Pacific (Qld) Pty Ltd or its licensors.
We ask that these assets not be altered, reproduced, or used in any way outside of approved marketing unless we’ve given written consent. This protects your business as well as ours.
Improper use may result in discontinued wholesale access or further legal steps if necessary, though we always aim to resolve matters collaboratively.

8. Order Minimums & Payment Terms

Payment is Strictly 30 days payable from Invoice date.

Our wholesale pricing is structured to reward your ongoing support and annual commitment, with the following discount tiers based on total spend:
• $2,500 to $9,999 – 10% discount
• $10,000 to $19,999 – 15% discount
• $20,000 and over – 20% discount
Your discount level is reviewed annually. If your order volume falls below the qualifying threshold for your current tier during a 12-month period, the discount will be adjusted accordingly for the following financial year.
Payment terms are agreed upon when your account is set up (e.g., Prepaid, Net 30).
To thank you for prompt payment, we offer an additional 5% settlement discount for payments made within 10 days after invoice date.

We kindly ask that payments are made on time to avoid order delays, account suspension, or the account being placed on Cash on Delivery (COD) terms.


9. Returns, Damages & Claims
If you receive an order with missing items, damages, or errors, please let us know within 7 business days. We're here to help make things right.
All returns must be approved in writing in advance and may be subject to a restocking fee, unless the issue was due to our error or a manufacturing defect.